Customer Testimonials

Ask for Eva Perez! She is AMAZING. Let her know exactly what you are looking for. She will make it happen. She really does the best job. Everything felt simple and easy. Had a great experience purchasing my new Xt6! Thank you!

Eva made this process extremely easy for me and my family. I am pleased with how she started this sale and put so much effort in making it happen. Every detail was explained and she gave me the best options on this vehicle. This by far has been my BEST PURCHASE. Thank you again Eva for helping me find my family car.

I went to their trunk or treat 2026 and everyone was nice. I am always grateful when people give to others. Thank you!

I purchased a used vehicle from smith Chevrolet and couldn’t be happier. Eva was really easy to work with she went beyond to make sure I was happy with my purchased. I would recommend her to everyone looking to purchase a vehicle

Always professional

worst place ever to take your vehicle I’ve bought a vehicle from them and I’ve also taken my cars in for service. They suck. My alignment is still off and they blamed the brand of tires bought new tires same thing. based off my experiences I suggest to take your vehicle somewhere else

Great service

Had a great experience at Smith Chevrolet of Turlock. Humberto was great to work with—he treated us fairly, was straightforward, and took the time to run the numbers with us on the truck we wanted. No pressure and made the process easy. Definitely recommend Humberto and the team at Smith Chevrolet!

Very easy to work with and the buying process was excellent!

Excellent customer service, Prompt appointments for service required.

It was a pleasure buying my new truck with them and special thanks to Humberto Romero hes a great person to work with.

They advertise prices on line that don't have then try to sell something alot more expensive I understand they are salesmen but false advertising is illegal

Eva Perez went above and beyond for my sister! She kept in touch with her, reached out to banks that would help her finance, and was in communication every single day. Including the weekends. My sister was in a car wreck, and it wasn't her fault. But it did leave her without a car. Eva was willing to do anything she could to help out my sister and was very sympathetic to her situation. When she had gone to Honda to try and get a new car because that's where her original car was from, they told her ... Read More

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Google - Aug 11, 2026

Eva Perez went above and beyond for my sister! She kept in touch with her, reached out to banks that would help her finance, and was in communication every single day. Including the weekends. My sister was in a car wreck, and it wasn't her fault. But it did leave her without a car. Eva was willing to do anything she could to help out my sister and was very sympathetic to her situation. When she had gone to Honda to try and get a new car because that's where her original car was from, they told her no. Then Eva stepped up to the plate and she did everything she could, and successfully got my sister a 2026 Chevy Colorado that she absolutely loves. I guess our whole family will be switching over to Chevy now. Thanks to Eva Perez.

CUSTOMER BEWARE. Purchased my truck at this dealership back in 2017. Been taking my truck there for regular maintenance. I have since stopped taking my truck there for service because of an incident that happened a couple of years back. I know its been a while but writing a review is not #1 on my to do list, but I feel like I just cant let this go, because this could happen to someone else and maybe worse than a tire rotation issue. I took my truck for an oil change and tire rotation, they held on to my truck all day. ... Read More

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Google - Aug 6, 2026

CUSTOMER BEWARE. Purchased my truck at this dealership back in 2017. Been taking my truck there for regular maintenance. I have since stopped taking my truck there for service because of an incident that happened a couple of years back. I know its been a while but writing a review is not #1 on my to do list, but I feel like I just cant let this go, because this could happen to someone else and maybe worse than a tire rotation issue. I took my truck for an oil change and tire rotation, they held on to my truck all day. Service department called me around 4pm to pick it up and I believe they close at 5pm. I had noticed that my tires weren’t rotated, I knew this because I took a picture of one of the front tires and rims that had distinct scratches on it. I have been noticing the tires wearing out quicker than they should and I was suspicious. Well my suspicion was right, the tire and rim I took a picture of was still on the same side. So obviously tires weren’t rotated. I complained and was told that the service techs had done so and noted it as tire rotation completed. I showed the picture I took, then the service guy had the audacity to tell me to bring it back tomorrow because they were closing. I was upset and said no, you guys had my truck all day so I don’t care if you guys are closing. The service guy told me that the techs couldn’t find my wheel locks that’s why they couldn’t rotate my tires. I told him you guys had my truck all day you guys could’ve called me and asked. But no your service technicians decide to falsify. Not cool at all, makes them very not trustworthy on my book. I have not taken my truck there for any kind of service since then. I just wonder about all the other times I have taken my truck in for service with this dealership. I ask myself, did they really do the work that I paid them for? I suggest to all customers who reads my review to be more aware and inspect their work right there and then. If this happened to me, I’m sure it has happened to someone else who just hasn’t noticed yet.

Absolutely great experience overall! Humberto was such a wonderful help and very thorough in the walk thru! Would recommend to anyone!

I haven't bought a car in over five years and the last time I went to a dealership it was kind of a hectic experience, but the other day I walked in to turlock chevrolet dealership and I was greeted by Eva Perez and she was very helpful and found a car that suited my needs and everyday life, she got me a really good deal on my chevy Trax and the whole process was smooth I didn't feel rushed or pushed into buying stuff I didn't need, im very happy with the service and vehicle I ... Read More

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Google - Jul 31, 2026

I haven't bought a car in over five years and the last time I went to a dealership it was kind of a hectic experience, but the other day I walked in to turlock chevrolet dealership and I was greeted by Eva Perez and she was very helpful and found a car that suited my needs and everyday life, she got me a really good deal on my chevy Trax and the whole process was smooth I didn't feel rushed or pushed into buying stuff I didn't need, im very happy with the service and vehicle I purchased.

Chuck was a solid salesman and easy to work with. The dealer as a whole was very customer service oriented and was accommodating with delivering my truck around my work schedule. My slightly used truck was cleaned up very well and in great cosmetic shape. I would recommend anybody to come to this dealer for a new or used vehicle!

Eva did a great job taking care of my family and I . She went above and beyond to ensure we were well taken care of! I highly recommend the whole team at Smith Chevrolet in Turlock! They were all professionals and courteous through and through. Thank you so much!

Paul in services was really nice and helpful. Explaining the issues with my previous vehicle and when time came to make the decision to get a new vehicle. Chuck was our sales man and he was very helpful and worked with us to make sure we got a great new vehicle and happy with our choice.

this was just a drive by the dealership headed for groceries, one look and I knew what I wanted. The sales agent's experience was the best, Within a two hour's I was driving my new truck. I look forward in recommending this experience to our community.

We had the best truck buying experience with Gabe Perez, we were able to order the exact truck we wanted in the color of our choice and with the features we were looking for. It was fast and easy.

Chuck Moyer at Smith Chevrolet was a pleasure to work with. He delivered the sale as promised from orginal sales contact to completeion of sale: effectively, efficiently, and in a highly professional manner.

Humberto took great care of us, he was very respectful, and showed great customer service, I will be coming here again for my next purchase! Thank you Humberto!

DO NOT take your vehicle to Smith Chevrolet for service. The Service Manager, Mike Montz, refused to honor the GM parts warranty even though the repair was performed using genuine GM parts and labor by an authorized GM repair facility, and the repair is documented in GM’s warranty system. Instead of following GM’s warranty policy, he chose to enforce his own interpretation and denied coverage. After speaking directly with GM and multiple other Chevrolet dealerships, I was told this decision is not consistent with GM’s warranty policy. If this is how my legitimate warranty claim was handled, ... Read More

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Google - Jul 16, 2026

DO NOT take your vehicle to Smith Chevrolet for service. The Service Manager, Mike Montz, refused to honor the GM parts warranty even though the repair was performed using genuine GM parts and labor by an authorized GM repair facility, and the repair is documented in GM’s warranty system. Instead of following GM’s warranty policy, he chose to enforce his own interpretation and denied coverage. After speaking directly with GM and multiple other Chevrolet dealerships, I was told this decision is not consistent with GM’s warranty policy. If this is how my legitimate warranty claim was handled, I have to wonder how many other customers have been treated the same way. Unless your vehicle is serviced by Smith Chevrolet itself, I would strongly recommend taking your business elsewhere. A dealership should follow GM’s warranty policies, not create its own. WHERE IS IT IN WRITING THAT THIS IS GM’s policy? Service manager making his own policy. UPDATE: After speaking with General Motors Customer Satisfaction team! The repair facility that Smith Chevrolet says “is not authorized” is in fact a GM authorized repair facility. Now I have spent four hours on the phone with GM, opened up a warranty claim, GM is now reaching out to Smith Chevrolet to let them know their wrong and on top of that Smith Chevrolet never even throughly diagnosed the truck. SO TELL ME AGAIN HOW THIS DOES NOT QUALIFY AS WARRANTY REPAIR? I’m waiting……,,,,,

⭐⭐⭐⭐⭐ I had an excellent experience at Smith Chevrolet thanks to Eva, Tom, and Carrie. Eva and Tom were friendly, professional, and made the entire process smooth from start to finish. They took the time to answer all of my questions, never made me feel pressured, and genuinely cared about helping me find the right vehicle. A special thank you to Carrie in the finance department as well. She was incredibly helpful, explained everything clearly, and made the financing process easy and stress-free. Their honesty, great communication, and outstanding customer service made this one of the best dealership experiences I’ve ... Read More

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Google - Jul 16, 2026

⭐⭐⭐⭐⭐ I had an excellent experience at Smith Chevrolet thanks to Eva, Tom, and Carrie. Eva and Tom were friendly, professional, and made the entire process smooth from start to finish. They took the time to answer all of my questions, never made me feel pressured, and genuinely cared about helping me find the right vehicle. A special thank you to Carrie in the finance department as well. She was incredibly helpful, explained everything clearly, and made the financing process easy and stress-free. Their honesty, great communication, and outstanding customer service made this one of the best dealership experiences I’ve had. If you’re looking for a hassle-free car-buying experience, I highly recommend asking for Eva, Tom, and Carrie at Smith Chevrolet. Thank you all for making everything so easy!

I made an appointment for service, went to my appointment, (next day) and was told there was no appointment for me. But giving excellent service they took my truck and replaced my batteries and the tire monitor that day. In addition to giving me a ride home and picking me up to get my truck.

We purchased a used vehicle from Smith Chevrolet and couldn’t be happier. The price was competitive and Humberto was really easy to work with. We were not pressured during the sales process and he gave us plenty of space to discuss and ensure we were making the right decision. Thanks again.

Our sales rep Emily was amazing! She listened to all of our concerns, she answered all of our questions, she went above and beyond to find us a car that was right for us. She never pressured us into picking a car, she sent us multiple options until we were satisfied with what we were looking for. She had clear communication with us every step of the way. The signing process was also fairly quick, we were in and out of there in less than two hours! That was our fastest experience at a dealership.

We had a wonderful buying experience here. Eva was very helpful, personable, and responsive without being pushy. She was very patient with all of my questions and was able to work with our budget and find a deal that worked for us! Rosa in the finance department was great too. Definitely would buy from this dealership again!

Very happy with our purchase. Gabe was very professional and not pushy. He did a lot to make sure we got the car wanted. I would’ve preferred the price for the extended warranty brought up when we were negotiating vs in the middle of signing all of the paperwork. Overall we are very happy with our purchase and service provided.

I had one of the worst customer service experiences I’ve ever had with Michael Montiez, the Service Manager at Smith Chevrolet of Turlock. He was incredibly rude and disrespectful to my mom throughout the interaction. At one point, he kept saying he wasn’t going to “give us anything for free,” even though we never once asked for anything for free. We simply wanted help and to be treated with basic respect. I’ve worked in customer service for five years, and I would never speak to a customer the way he spoke to my mom. Regardless of the ... Read More

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Google - Jun 26, 2026

I had one of the worst customer service experiences I’ve ever had with Michael Montiez, the Service Manager at Smith Chevrolet of Turlock. He was incredibly rude and disrespectful to my mom throughout the interaction. At one point, he kept saying he wasn’t going to “give us anything for free,” even though we never once asked for anything for free. We simply wanted help and to be treated with basic respect. I’ve worked in customer service for five years, and I would never speak to a customer the way he spoke to my mom. Regardless of the situation, professionalism and respect should always come first. This experience completely changed my opinion of Smith Chevrolet. If this is how customers are treated, I cannot recommend doing business here. I hope management takes customer service more seriously because no one should be made to feel the way my mom did.

Humberto helped us. He was outstanding in all his interactions with us. He was very knowledgeable, very attentive, very paitent ,super respectful and honest .He did everything to have us feel important to him. A true professional. Then we met Kerri who executed the sale. Kerri is very kind , engaging, understanding , transparent and courtious.You can recognize the joy she gets from working with the company and how important the customers are to them. These team members are a good representation for the establishment. We will always recommend this place and will be back.

Best service in sales dept in the valley. Period. They get you in and out on time and do good work.

Tom made my experience there amazing! I have always hated dealing with car dealerships in the past, Tom has definitely changed my mind on this, all personnel seemed very friendly and willing to help, they have definitely made a lifelong customer!

GREAT PROFESSIONALISM FROM PERSONAL THERE HUMBERTO WAS MY SALES AGENT EXPLAINING EVERYTHING TO ME ABOUT THE PURCHASE AND REBATES AVAILABLE TO ME…. WILL KEEP GOING BACK FOR FUTURE BUSINESS!!!!

Amazing experience baught my first car and was very happy shout out to tom and Eva for helping me out will definitely be recommending this place to others thanks smith Chevy

Five stars for Jason at Smith Chevrolet! He made the process of buying my new car a breeze. He was completely transparent with the pricing, didn't force any hidden add-ons, and offered a very fair trade-in value for my old car. The entire transaction was smooth and professional from start to finish. Highly recommend working with Jason if you are in the market for a new Chevy

Highly recommend this dealer. The best of the best!

Humberto was very curtious, very professional, very informative and very helpful. He made my first time buying a car very memorable. For me as a picky person I appreciated his time and patience.

(Translated by Google) The worst experience I've ever had. They've never been able to fix my car, and they keep telling me there's nothing wrong with it for two or three weeks. They don't even call to let me know it's ready. Based on my experience, I wouldn't recommend them to anyone, and I would never buy another car there again. (Original) La peor experiencia que he tenido hasta ahorita nunca me han podido arreglar mi carro y me dicen que no tiene nada duran como dos o tres semanas con él. Tan siquiera ... Read More

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Google - May 11, 2026

(Translated by Google) The worst experience I've ever had. They've never been able to fix my car, and they keep telling me there's nothing wrong with it for two or three weeks. They don't even call to let me know it's ready. Based on my experience, I wouldn't recommend them to anyone, and I would never buy another car there again. (Original) La peor experiencia que he tenido hasta ahorita nunca me han podido arreglar mi carro y me dicen que no tiene nada duran como dos o tres semanas con él. Tan siquiera me hablan para decirme que ya está listo. En mi experiencia no se lo recomiendo a nadie, ni volvería a comprar otro carro ahí

I had the pleasure of working with Humberto when purchasing a truck. He made the entire buying experience easy and answered all of my questions. He was informative, polite, and honest throughout the whole process. Would highly recommend Smith Chevrolet of Turlock.

We had an outstanding experience purchasing our vehicle thanks to Eva. From start to finish, everything was smooth, professional, and stress-free. She was very knowledgeable, patient, and made sure we understood every step of the process without ever feeling pressured. We purchased a 2026 Tahoe, and they went above and beyond to make sure we got exactly what we wanted. Communication was clear and timely, and the entire transaction was quick and seamless. Highly recommend working with Eva if you’re looking for a great car-buying experience. Truly a 5-star service! Thanks again Eva!

I found the truck I was looking for. My sales person was very helpful. I traded my vehicle in and purchased the truck I wanted. Everything went smoothly. I'm glad I went to Smith Chevrolet. Thank you Smith Chevrolet.

I just bought my first EV from Eva Perez. My overall experience was a 10/10, she was so knowledgeable and informative about the car. She made everything go so smooth and fast I was so comfortable and impressed with the overall experience. Thank you Eva.

Absolutely amazing dealership! We’ve gotten 3 cars here, all from Eva! She’s the best and so incredibly helpful and welcoming! 10/10 would ABSOLUTELY recommend!

Service advisor Paul went above and beyond to make sure my Equinox was fixed as I was waiting. Not to many dealerships that I know if any can diagnose and replace a crankshaft seal on the same day! I will always return here for service!

Google states there is a public charging station here. Well the guy pointed to a broken down unit said it was installed wrong and has never worked ! Didn't offer any other information regarding charging issues

The deal ship was easy to find… salesman are very helpful and friendly…definitely high on recommend if you ever need need help finding the car you want that the place to go…

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Great customer service.

I have liked and respected SMITH Chevrolet for a number of years, purchased my 2015 red Camaro from a nice gentleman who I believe still works there. Recently, I’ve had to have my car into the shop, time and time again. My most recent visit ended up with some miscommunication about what it would cost. This caused me some anxiety as the communication was less than satisfactory, although the end result was somewhat OK. I attempted to communicate with SMITH Chevrolet regarding this, but their response was, ignoring me and blocking me on Facebook, after I attending one of their ... Read More

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Google - Feb 2, 2026

I have liked and respected SMITH Chevrolet for a number of years, purchased my 2015 red Camaro from a nice gentleman who I believe still works there. Recently, I’ve had to have my car into the shop, time and time again. My most recent visit ended up with some miscommunication about what it would cost. This caused me some anxiety as the communication was less than satisfactory, although the end result was somewhat OK. I attempted to communicate with SMITH Chevrolet regarding this, but their response was, ignoring me and blocking me on Facebook, after I attending one of their holiday events in 2025. I didn’t do anything wrong except ask questions and I had more questions. Now it is obvious that they do not want my business. That’s OK, we live and learn. I don’t know if it was ageism, or the fact that I’m a female, or if they think that I’m naïve. I was very disappointed as I know that they are about to celebrate 100 years in business.

Becareful when you buy covarage insurance extended warranty. I dont reccomend this dealer

Unprofessional, inconsistent, and misleading experience. I rarely leave reviews, but my experience with this dealership was unacceptable and deserves to be known. I was negotiating on a used 2018 Mustang GT PP2 where we agreed on the price multiple times, including a final “all-in” number ($39000 OTD) before tax/title. Everything seemed settled until the dealership suddenly reversed their position and insisted on running a credit check even after confirming in writing and verbally that no credit pull would be required since I was using my own financing. They justified this change by implying they needed to verify I “wasn’t a ... Read More

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Google - Dec 4, 2025

Unprofessional, inconsistent, and misleading experience. I rarely leave reviews, but my experience with this dealership was unacceptable and deserves to be known. I was negotiating on a used 2018 Mustang GT PP2 where we agreed on the price multiple times, including a final “all-in” number ($39000 OTD) before tax/title. Everything seemed settled until the dealership suddenly reversed their position and insisted on running a credit check even after confirming in writing and verbally that no credit pull would be required since I was using my own financing. They justified this change by implying they needed to verify I “wasn’t a scammer,” which was unnecessary, unprofessional, and frankly insulting. Despite already having provided ID, address, and being fully prepared to complete the purchase, the dealership stalled, contradicted themselves, and ultimately went silent for nearly a week after they reached out to revive the deal. If they no longer wanted to honor the agreed terms, they could have simply communicated that. Instead, they wasted significant time, caused me to pay for an inspection that became unnecessary, and then disappeared without closure. This dealership lacks transparency, consistency, and basic professionalism. Buyers deserve better. Proceed with caution.

Unprofessional, inconsistent, and misleading experience. I rarely leave reviews, but my experience with this dealership was unacceptable and deserves to be known. I was negotiating on a used 2018 Mustang GT PP2 where we agreed on the price multiple times, including a final “all-in” number ($39000 OTD) before tax/title. Everything seemed settled until the dealership suddenly reversed their position and insisted on running a credit check even after confirming in writing and verbally that no credit pull would be required since I was using my own financing. They justified this change by implying they needed to verify I “wasn’t a ... Read More

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DealerRater - Dec 3, 2025

Unprofessional, inconsistent, and misleading experience. I rarely leave reviews, but my experience with this dealership was unacceptable and deserves to be known. I was negotiating on a used 2018 Mustang GT PP2 where we agreed on the price multiple times, including a final “all-in” number ($39000 OTD) before tax/title. Everything seemed settled until the dealership suddenly reversed their position and insisted on running a credit check even after confirming in writing and verbally that no credit pull would be required since I was using my own financing. They justified this change by implying they needed to verify I “wasn’t a scammer,” which was unnecessary, unprofessional, and frankly insulting. Despite already having provided ID, address, and being fully prepared to complete the purchase, the dealership stalled, contradicted themselves, and ultimately went silent for nearly a week after they reached out to revive the deal. If they no longer wanted to honor the agreed terms, they could have simply communicated that. Instead, they wasted significant time, caused me to pay for an inspection that became unnecessary, and then disappeared without closure. This dealership lacks transparency, consistency, and basic professionalism. Buyers deserve better. Proceed with caution.

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Terrible service department was not informed of cost prior to having my vehicle checked to see of Warrienty would cover my vehicle. When I found that warranty would not cover damage they charged me 189.00 do to my dissatisfaction the charged me only half of the 189.00. Overall terrible service and I will not be going back.

Our experience started off good, and then it ended bad! Started off with one Salesperson, then was passed to another Apparently losing a customer means nothing. The experience was horrible

So disappointed, not even a week after buying this car .

Do not recommend , they sell unreliable cars.

Great guys to work with! Especially if your idea of a fun day is a 240+ mile roundtrip drive to find out 10 minutes before you arrive that the vehicle you are looking at has been sold, supposedly 5 minutes after the showroom opened. Shenanigans...

Nice and clean show room, employees are polite and helpful, especially Kyle was great and I appreciate all his help to make transactions smooth.

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Tom was amazing! Very detailed & informative. I have been recommending him to all family & friends.

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I scheduled an appointment a day before. For a flat tire repair And Kort told me to come in at 10:30am the next day. kept checking on my vehicle for an update if it was done or even pulled into the shop to have it fixed. 3:30pm came and NOPE not at all so why schedule an appointment then. Luckily Tyler the lube tech said he’d have it done ASAP for me.

We have purchased our second car here at Smith Chevrolet. Sales person Gabriel Perez has been friendly and easy going in both of our purchases. Gabriel has GREAT customer service, made it easy to purchase. We had an appointment for a routine oil change and decided to buy another SUV. Gabriel is a great team partner to make your buying transition easy going. Gabriel has experience to get the job done. Another key reason we purchased another vehicle through Smith Chevrolet is the outstanding service department GOOD JOB!!

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Everyone that we worked was very knowledgeable,friendly and professional Great team and awesome showroom

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Everyone we spoke a single word with was the best Treated us like we were important rich people especially Humberto Romero in sales.

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Eva is the best! She was patient, understanding, and knowledgeable. She really made my buying experience enjoyable. Unfortunately, my car has been in the shop 3x over a charging issue. Kevin offered a loaner. A 2013 Honda Civic with the check engine light on and 2 bad tires. He told me he had to call his GM on his day off to accommodate me. He said your option is drive the civic or take your car back. I told him I’d rather drive a car with a battery issue than put my daughter in a car with bad tires!! He started ... Read More

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Google - Jan 22, 2025

Eva is the best! She was patient, understanding, and knowledgeable. She really made my buying experience enjoyable. Unfortunately, my car has been in the shop 3x over a charging issue. Kevin offered a loaner. A 2013 Honda Civic with the check engine light on and 2 bad tires. He told me he had to call his GM on his day off to accommodate me. He said your option is drive the civic or take your car back. I told him I’d rather drive a car with a battery issue than put my daughter in a car with bad tires!! He started to sing. Weird dude.

Gabe was extremely helpful and on top of things! Wouldn't shop anywhere else that's for sure

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Very happy with purchase thank you so much will send everyone I know here to smith

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Excellent customer service! Team work is incredible. They do their best to make sure you get the car you want!

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Great staff not pushy very friendly Got the deal done that I requested Really easy to work with

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Told them about a leak in my chevy volt they said they couldn't find it. Wife got stranded had to call a tow truck by the Fruit Barn on santa fe. They don't keep you in the loop. This is a review for the shop idk how crappy the sale depot is.

Very welcoming and helpful, Cesar made sure we understood all the ins and outs of our new purchase and worked tirelessly to make sure we were happy before we left. Will be back for a future purchase!

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Had an appointment today at 1pm for my trucks 1st oil change. I was there until 3:30 waiting for them to finish an Oil Change. Not sure why an oil change takes 2.5 hours but if you can’t see your appointments on time don’t schedule them. Once the job was complete I went to the counter to get my keys back and walked out to the truck. I immediately noticed the oil all over my fender and what appears to be marks from climbing all over the side of the truck. Oil stain was also left on my door panel ... Read More

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Google - Jul 24, 2024

Had an appointment today at 1pm for my trucks 1st oil change. I was there until 3:30 waiting for them to finish an Oil Change. Not sure why an oil change takes 2.5 hours but if you can’t see your appointments on time don’t schedule them. Once the job was complete I went to the counter to get my keys back and walked out to the truck. I immediately noticed the oil all over my fender and what appears to be marks from climbing all over the side of the truck. Oil stain was also left on my door panel as well. Paul was the service advisor and I showed him the truck. He said he mentioned to the technician to be careful with the truck because of the color, also probably because it retails for more than 100k. I was supposed to get a call back from him or the owner but they would probably try to ignore and throw this under the rug quicker instead.

Avoid avoid. Horrible service took two sales members to get pictures of a vehicle. Once I got the pictures salesman said it may have sold already I said okay please update me. Still till this day no update.

The best love this dealership always provides the best service wouldn’t go else where

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It's always a great experience buying a new vehicle at Smith Chevrolet, could not be happier with my purchase.

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My initial two star review is specifically for the purchasing/evaluators. Not for the car sales people. I filled out their online trade value online. I was contacted to bring it in and I had made it clear the offer carmax had offered. They said they could potentially beat. I said cool. I’ll be in said date. Got there only to be shown a screen showcasing what my cars value was and what number it sat in at resale price. Cool, appreciate the transparency. But couldn’t this have been done over the phone? As in the vin was ... Read More

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Google - Apr 2, 2024

My initial two star review is specifically for the purchasing/evaluators. Not for the car sales people. I filled out their online trade value online. I was contacted to bring it in and I had made it clear the offer carmax had offered. They said they could potentially beat. I said cool. I’ll be in said date. Got there only to be shown a screen showcasing what my cars value was and what number it sat in at resale price. Cool, appreciate the transparency. But couldn’t this have been done over the phone? As in the vin was already given. Just from an efficiency point of view and ethics. That’s my 2 cents. Other than that my experience here was better than Toyota Stockton which also did the same thing. Hopes this helps anyone trying to sell. Carmax is your best bet. And should be your first stop

Good customer service..good silverado 1500..clean car yard.. Good service good customer service.. 100%

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Fatima helped us extremely well. I was on my way to a different dealership and she convinced me to stop by. We made our purchase here. Thanks for great service! Update beware of their detail department, I just recently purchased the Cilijet Ceramic Coating and they didnt clean my vehice properly. They applied the coating above exsisting tree sap and left compound stains. Who does a ceramic coating without cleaning the vehicle completely. I am dissapointed in this service, when trying to resolve this issue with Ramiro sales manager, I am given the go around. I am so upset with ... Read More

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Google - Nov 7, 2023

Fatima helped us extremely well. I was on my way to a different dealership and she convinced me to stop by. We made our purchase here. Thanks for great service! Update beware of their detail department, I just recently purchased the Cilijet Ceramic Coating and they didnt clean my vehice properly. They applied the coating above exsisting tree sap and left compound stains. Who does a ceramic coating without cleaning the vehicle completely. I am dissapointed in this service, when trying to resolve this issue with Ramiro sales manager, I am given the go around. I am so upset with their handling of this situation. Owner posted a number to resolve my concerns and its not in service. Only tell you how much they care.

Made an appointment for 7:30 in the morning to have a check engine light diagnosed. Waited till 1:30 in the afternoon and my truck hadn’t been touched. Finally out of desperation got the keys and left.

I bought the truck there and take for all services this last time I had a coupon and it wasn't validated or explained I got the run around very bad customer service

Very bad customer service. They never return your phone calls or call you when they say they will. Didn't keep me informed on how the repairs were coming along. I would not recommend this place to anyone.

First time I drove my truck to Pismo Beach 250 miles. Start at home the end of my stay. Caution light came up on my dash low Depp fuel. Brought my truck to the shop to get a wheel balance shop manager informed me that the balance machine was out of order After they made my appointment felt very rushed from the salesman from the beginning. If it wasn’t for the store manager, I wouldn’t have gotten a $1500 rebate check came in for a notice parking sensors to be installed was informed that computers were not working right was ... Read More

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Google - May 20, 2023

First time I drove my truck to Pismo Beach 250 miles. Start at home the end of my stay. Caution light came up on my dash low Depp fuel. Brought my truck to the shop to get a wheel balance shop manager informed me that the balance machine was out of order After they made my appointment felt very rushed from the salesman from the beginning. If it wasn’t for the store manager, I wouldn’t have gotten a $1500 rebate check came in for a notice parking sensors to be installed was informed that computers were not working right was told I would be there in one hour , four hours later, the manager again handed me the keys to his personal vehicle and so drive at home they can bring my truck the next day.

I purchased the vehicle from Smith Chevrolet Turlock. The staff was prompt, attentive, and helpful.

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I’m a dedicated customer but enough is enough. I’ve had similar experiences the last few times. Very poor customer service and no follow-up or communication from the service department. The last visit I waited until after 3pm, each day, for 3 days for an update call before I ended up having to call multiple times before reaching someone. Also, their are not enough people answering the main phone. I waited 10 minutes to pay, with 2 people behind me, because one poor lady was in charge of answering phones and receiving payments.